HaiSnap User Service Agreement

1. Service Statement

1.1 Service Forms. The Platform may provide services via web pages, PC clients, mobile applications, mini-programs and other forms, subject to actual service deployment.

1.2 Risk Warning. Contents generated by the service are developed based on large-scale language model technologies, serving solely as reference and not representing the Platform’s stance. For professional matters involving law, medical treatment, finance and other fields, you shall consult qualified professionals and bear full liabilities for relevant decisions.

1.3 Service Rules. Service specifications, membership tiers, technical standards, operation guidelines and billing criteria published by the Platform form an integral part of this Agreement and possess equal legal validity.

1.4 Function Updates. The Platform may upgrade and adjust services to optimize user experience, with prior notice issued through appropriate means. Failure to install updates may result in partial function restrictions or service malfunction.

1.5 Randomness Disclaimer. AI-generated contents feature randomness and uniqueness variability. The Platform makes no express or implied warranties regarding the accuracy, completeness, timeliness and practical applicability of generated outputs.

1.6 Compliance and Stability Assurance. The Platform shall abide by applicable laws and regulations, adopt technical and managerial measures to ensure safe, stable and continuous service operation, and deliver persistent services in good faith.

1.7 Cloud Storage Statement. The Platform offers online digital content storage services, which do not constitute absolute guarantee of data security. You shall independently back up important stored data.

1.8 HaiSnap Membership. A comprehensive online AI service covering content processing, generation, comprehension, storage and sharing, powered by large language models, image generation models, video generation models and audio generation models. Membership functions and usage rules shall be subject to paid packages and specifications published on Platform pages.

1.9 Resource Library. Online storage space and management tools for images, videos, audios and other digital materials uploaded or generated by Users. Storage capacity and operational rules shall comply with published paid service terms.

1.10 Storage Expansion Package. Paid supplementary services with fixed validity periods and capacity quotas for expanding basic storage space of the Resource Library.

1.11 Application Space. Deployment and operation resources exclusively available to subscribed members, also known as application publishing resource slots.

2. Account Registration and Management

2.1 Registration and Login. You may complete account registration via mobile phone SMS verification or other authorized access methods. Registration confirms acceptance of this Agreement.

2.2 Authenticity of Information. You warrant that all registered information is true, accurate, legal and valid, and shall update relevant data timely. The Platform reserves the right to suspend or terminate services if false information is submitted or reasonable suspicion arises.

2.3 Account Security. You shall properly safeguard account credentials. Account transfer, leasing, lending and unauthorized third-party access are prohibited. All losses arising from improper custody, including data loss and unauthorized usage, shall be borne solely by you. The Platform may implement security restrictions against non-initial account users.

2.4 Appeal and Cancellation. Account recovery, password reset and account cancellation applications shall be submitted through official appeal channels. The Platform will process applications within a reasonable timeframe, and assumes no liability for losses caused by non-Platform factors.

3. User Rights, Obligations and Code of Conduct

3.1 User Rights. You may access services in compliance with this Agreement and applicable laws, and bear sole responsibility for usage outcomes. All publicly disseminated AI-generated contents shall be clearly marked as "AI-Generated".

3.2 Users are forbidden to utilize the service to conduct activities endangering national security, public order and good morals, or infringing legitimate rights and interests of others, including but not limited to generating or inputting contents as follows:

(1) Contents opposing fundamental principles stipulated by the Constitution of the People's Republic of China;

(2) Acts jeopardizing national security, divulging state secrets, subverting state power or undermining national unity;

(3) Materials damaging national honor and interests;

(4) Distortion, defamation, insult or denial of heroic martyrs’ deeds and spirits, and violations against heroes’ names, portraits, reputation and honor;

(5) Advocacy of terrorism, extremism or incitement of related illegal activities;

(6) Incitement of ethnic hatred, discrimination and sabotage of ethnic solidarity;

(7) Violation of national religious policies and promotion of cults and feudal superstition;

(8) Dissemination of rumors and false information disturbing social order and stability;

(9) Distribution of pornographic, gambling, violent, murderous and terrifying contents, or guidance on criminal acts and contraband transactions;

(10) Insult, defamation and infringement of personal rights and intellectual property rights, and impersonation of state organs, social organizations and legal entities;

(11) False, threatening, privacy-invading, harassing, abusive, vulgar and morally offensive contents;

(12) Unauthorized use of others’ personal information and sensitive personal data without legitimate consent and anonymization processing;

(13) Other acts prohibited by laws and regulations.

3.3 Users shall refrain from generating contents exerting adverse impacts on cyber ecology, including:

(1) Clickbait headlines inconsistent with actual content;

(2) Gossip hype involving scandals and immoral conducts;

(3) Inappropriate comments on natural disasters and major accidents;

(4) Sexually suggestive and provocative materials;

(5) Bloody, horrifying and cruel scenes causing physical and mental discomfort;

(6) Incitement of racial and regional discrimination;

(7) Vulgar and kitsch contents;

(8) Contents inducing juvenile unsafe behaviors, bad habits and juvenile rights violations;

(9) Incitement of illegal assemblies, parades and public disturbances;

(10) Activities conducted under the name of illegal civil organizations;

(11) Other contents detrimental to cyber environment governance.

3.4 Users are prohibited from adopting technical means to impair cyber security, including:

(1) Unauthorized crawling, theft and extraction of Platform data via crawler programs, malicious software and virus tools, and circumvention of technical protection measures;

(2) Provision of programs and tools designed for cyber intrusion, data theft and service sabotage;

(3) Technical support, promotion and settlement assistance for cyber crimes committed by third parties;

(4) Access to unauthorized data, servers and accounts;

(5) Unauthorized intrusion into computer systems and unauthorized modification, deletion and addition of stored data;

(6) Vulnerability scanning and security testing without official permission;

(7) Interference and disruption of normal service operation, and propagation of malicious codes and viruses;

(8) Tampering with TCP/IP data packet information;

(9) Disassembly, decompilation and reverse engineering of Platform software, algorithms and underlying codes;

(10) Malicious bulk account registration and frequent fake account creation;

(11) Utilization of Platform-generated contents to develop competitive artificial intelligence models and algorithms;

(12) Creation of mirror websites and unauthorized replication of Platform services;

(13) Other behaviors harming the Platform and other Users.

3.5 Circumvention of content security supervision mechanisms is strictly prohibited, including:

(1) Usage of variant characters, codes and homophones to evade risk detection;

(2) Malicious attacks and data poisoning via bypass and jailbreak techniques;

(3) Deletion, alteration and concealment of visible and hidden AI generation identification marks;

(4) Removal and modification of Platform trademarks, logos, copyright statements and proprietary labels;

(5) Other acts obstructing content risk management and prevention mechanisms.

3.6 For all uploaded texts, prompts and auxiliary materials, Users shall guarantee that:

(1) Uploaded contents comply with all terms of this Agreement;

(2) Users possess legitimate ownership or complete authorized permission of uploaded materials, with no infringement upon third-party intellectual property rights, portrait rights, privacy rights and commercial secrets;

(3) Personal information involved has obtained explicit consent from relevant subjects, with separate approval acquired for sensitive personal data.

3.7 Abnormal high-frequency access, fake request generation, bulk account operation and identity forgery for improper service usage are forbidden.

3.8 The Platform reserves the right to impose disciplinary sanctions against violations, including warnings, service restrictions, account bans, service termination and illegal content deletion, and cooperate with competent authorities for investigation and handling.

4. Prohibitions on Crypto Asset and Web3 Related Activities

4.1 To comply with regulatory policies and safeguard legitimate interests, Users shall not engage in, assist or facilitate any crypto asset and Web3 related activities through Platform services, including:

(1) Token issuance and financing including ICO, IEO, IDO and airdrop campaigns;

(2) Virtual currency, stablecoin and NFT transactions, brokerage, over-the-counter trading, fund deposit, withdrawal and settlement services;

(3) On-chain and off-chain wallet development, private key custody and related interface provision;

(4) Mining equipment sales, hash rate leasing, node verification and cross-chain service operation;

(5) DeFi, GameFi and NFT related liquidity mining, collateral lending, derivatives trading and blind box issuance;

(6) DAO establishment, financing, governance and voting management;

(7) Dissemination of tutorials, codes, links and promotion codes inducing the above prohibited activities, and circumvention of risk control via character variants.

4.2 Crypto assets and Web3 assets refer to digital tokens and derivatives based on blockchain and distributed ledger technology, including BTC, ETH, stablecoins, NFTs and functional securities tokens.

4.3 All aforesaid activities are prohibited unless prior written approval and qualification verification are obtained from the Platform. The Platform may revoke approval anytime based on compliance risk assessment.

4.4 The Platform may adopt unilateral restrictive measures without prior notice upon suspected violations, including:

(1) Risk alerts and partial function restrictions;

(2) Deletion and shielding of relevant contents and data;

(3) Temporary freezing, permanent ban and account cancellation;

(4) Partial or full service termination;

(5) Evidence preservation and submission to competent authorities for investigation;

(6) Liability pursuit and compensation claim for direct and indirect losses, regulatory fines, reputation damages and legal expenses including attorney fees, arbitration fees and notarization costs;

(7) Other necessary compliance and risk control measures.

4.5 Users shall bear all legal liabilities and adverse consequences arising from violations, including administrative penalties, criminal sanctions and third-party civil compensation, with the Platform exempted from relevant liabilities.

5. Intellectual Property Rights

5.1 Haixin Intelligent retains all intellectual property rights of Platform software, algorithms and models, protected by national laws and international treaties. All trademarks, logos, copyrights and patents of HaiSnap are exclusively owned by Haixin Intelligent. Unauthorized reproduction, adaptation, dissemination, crawling and commercial utilization of Platform intellectual property assets are prohibited without written consent.

5.2 Intellectual property rights of uploaded and user-generated contents belong to Users or legitimate right holders. Users grant the Platform and its affiliates free, global, transferable, commercial and sub-licensable rights to utilize relevant contents for model optimization and brand promotion.

5.3 Users shall independently verify and assume liabilities for practical application of generated contents, taking full responsibility for disputes arising from content creation and utilization.

5.4 Users warrant that uploaded materials possess legitimate intellectual property authorization. Users shall bear full compensation liabilities for third-party infringement claims caused by uploaded and generated contents, and indemnify the Platform for all resulting economic and reputational losses.

5.5 The Platform protects legitimate intellectual property rights. Right holders may submit infringement complaints with certification materials, and the Platform will conduct verification and take rectification measures in accordance with laws.

6. Personal Information Protection

6.1 The Platform adopts encryption technologies for personal data storage and transmission, and shall not disclose user personal information to third parties without legal grounds or user consent. Personal information collected is solely used for service provision and technical support.

6.2 Users enjoy legal rights to view, revise and delete personal data and withdraw authorization. Detailed personal information protection specifications are stipulated in the HaiSnap Privacy Policy.

7. Liabilities towards End Users

7.1 The Platform provides services exclusively for registered Users. All visitors accessing user-generated contents are deemed end users. Users bear full responsibilities for end user rights protection and personal data processing, and the Platform assumes no relevant liabilities.

7.2 Users shall fulfill legal notification and consent acquisition obligations, informing end users of data processing purposes, scope, information sharing arrangements and potential rights impacts prior to data collection.

7.3 User-generated contents shall comply with age-appropriate standards, and universal accessibility shall be ensured if end user age remains uncertain.

7.4 Users are obligated to secure end user personal data, timely report data leakage incidents and respond to end user privacy rights claims in accordance with personal information protection laws.

7.5 All disputes and liabilities arising from user-generated contents shall be borne solely by Users. Users shall compensate the Platform for all losses incurred due to user violations and illegal behaviors.

8. Breach of Contract Liabilities

8.1 The Platform may impose disciplinary penalties including warnings, content removal, function limitation and permanent account closure against agreement violations. The Platform shall not be liable for user losses caused by penalty enforcement. Violations involving illegal crimes will be reported to administrative and judicial authorities, and deleted contents will not be restored.

8.2 Users shall independently settle third-party compensation claims arising from breaches, and indemnify all losses suffered by the Platform.

8.3 The Platform reserves the right to claim compensation for service disruption and user disturbance caused by breach behaviors.

8.4 Violations of crypto asset related prohibitions will trigger account restrictions and service termination. Users shall compensate all platform losses and legal costs incurred from relevant violations.

9. Disclaimer

9.1 The Platform shall not be liable for service interruption and losses caused by force majeure events including network failures, power outages, natural disasters, wars, policy adjustments and government mandatory orders.

9.2 The Platform disclaims liabilities for service malfunctions caused by computer virus attacks, hardware failures, improper user operation and unauthorized service access.

9.3 Due to inherent technical limitations of large-scale AI models, the Platform cannot guarantee that:

(1) Services and models fully satisfy personalized usage demands;

(2) Services operate flawlessly with absolute data security and accessibility;

(3) AI systems completely comprehend input contents and identify potential ethical risks;

(4) Generated contents are authentic, complete and practically valuable;

(5) No defective, false and discomfort-inducing contents will be generated.

Users shall prudently judge and utilize AI-generated contents.

9.4 The Platform assumes no compensation liabilities for user damages arising from service usage unless otherwise stipulated by written agreements and mandatory legal provisions.

9.5 The Platform retains the right to dispose illegal contents, without obligations to timely detect all violation behaviors.

9.6 No explicit or implicit warranties concerning merchantability and specific applicability are provided for services. Users shall bear all usage risks independently.

10. Third-Party Software and Services

10.1 Third-party products integrated into Platform services are governed by respective third-party terms. Users shall comply with third-party specifications and bear corresponding legal liabilities independently.

10.2 External website links are provided merely for access convenience. The Platform takes no responsibility for third-party webpage contents and subsequent user operations.

10.3 Open source software applicable to Platform services shall abide by open source license clauses.

11. Violation Reporting and Complaint Handling

11.1 Users may submit complaints and reports against illegal, immoral and rights-infringing contents. The Platform will conduct verification and adopt rectification measures upon confirmed violations.

11.2 Suspected illegal behaviors will be reported to competent administrative departments in accordance with legal requirements.

11.2 Complaint channels:

(1) Customer service entrance on Platform official pages;

(2) Service email: service@haidian.ai

12. Service Modification and Termination

12.1 The Platform may adjust, suspend or terminate services based on business development and legal updates, with prior public notice released via official channels. No compensation will be granted for normal operational service adjustments.

12.2 This Agreement shall terminate automatically under the following circumstances:

(1) Permanent suspension of Platform services;

(2) Dissolution, bankruptcy and loss of legal personality of either party;

(3) Approved account cancellation and voluntary service abandonment;

(4) Other legally prescribed termination conditions.

12.3 The Platform may immediately suspend or terminate services and close relevant accounts once crypto asset related violations are confirmed.

13. Membership Services

13.1 Membership entitlements include:

(1) AI content generation and creation via natural language and document input;

(2) Authorized dissemination of conversations, images, audios, videos and application works;

(3) Centralized storage and display of personal creative assets.

13.2 The Platform assumes no liabilities for disputes arising from secondary dissemination of generated contents on external third-party platforms.

13.3 Stored personal materials can be legally invoked by Platform intelligent agents and creative tools to support secondary creation and template reuse.

13.4 Tiered subscription services are available with differentiated storage quotas, generation limits and advanced management functions. Specific membership benefits shall be subject to official subscription page announcements.

13.5 Membership Charges and Subscription

(1) Multiple subscription tiers including advanced and professional membership are provided with exclusive functional privileges.

(2) Asset data will be retained upon membership upgrade or downgrade. Downgrade benefit adjustments take effect in the next billing cycle. Free accounts enjoy 1GB basic storage space.

(3) Services are priced in US Dollars, payable via authorized third-party payment channels. All handling fees and exchange rate losses shall be borne by Users independently.

14. Application Space Purchase Services

14.1 Service Contents

Valid space entitlements cover application deployment, pre-trained model invocation and visual application management.

14.2 Usage Restrictions

Users shall not utilize application space for illegal activities, rights infringement, resource abuse, account subleasing and confidential information uploading. Users bear full verification liabilities for output content authenticity.

14.3 Service Term

(1) Long-term authorization valid until service termination, corporate restructuring, force majeure, account cancellation and serious rule violations;

(2) Fixed-term authorization options: one month, one quarter and one year.

14.4 Expiry Arrangement

Services suspend immediately upon expiration. Unpreserved data will be permanently deleted 15 days after expiry. All editing and operational permissions terminate upon expiration, with application codes owned exclusively by the Platform. Three-day advance renewal reminders will be issued before expiry.

14.5 Payment Terms

Service fees are denominated in US Dollars. All transaction charges and exchange fluctuation losses shall be undertaken by Users. Points redemption transactions are irreversible with no points refund available.

15. Termination and Refund Rules for Paid Services

15.1 The following settlement provisions apply to subscribed and purchased services without additional written agreements.

15.2 The Platform may suspend, terminate and settle paid services under the following conditions:

(1) Confirmed violation of agreement clauses and regulatory policies;

(2) Severe breach of contract and third-party rights infringement;

(3) Service suspension caused by legal and regulatory mandatory requirements;

(4) Legitimate service adjustment and offline arrangement for operational demands.

15.3 No refund will be granted for service termination caused by user faults. Unused benefits, account balances and preferential privileges will be cleared, and Users shall compensate all incurred losses and regulatory penalties.

15.4 Proportional refunds for unused service periods will be processed for non-user fault termination cases, deducting actual service costs and channel handling expenses.

15.5 Force majeure and policy-induced termination shall follow liability exemption clauses. No refund applies for user-initiated illegal violations.

15.6 Outstanding payments shall be settled prior to refund calculation, with unpaid amounts deducted from refundable funds.

15.7 Periodic subscription fees are calculated on a daily pro-rata basis for unused duration. Consumed privileges are non-refundable.

15.8 Instant digital products and downloadable services are deemed fully delivered upon payment confirmation, with no refund available except legally required circumstances.

15.9 Remaining usage quota fees will be proportionally refunded for volume-based service packages, with consumed and reserved quotas excluded from refund scope.

15.10 Refund settlement of third-party agency services shall comply with relevant third-party terms.

15.11 Marketing discount refunds are recalculated based on actual payment amounts with preferential benefits revoked accordingly.

15.12 Invoices shall be returned and cancelled prior to refund processing in accordance with tax regulations.

15.13 Qualified refund applications will be processed within 7 to 15 working days via original payment channels. Cross-border settlement delays are not deemed Platform breach.

15.14 Refunds may be suspended and funds frozen if money laundering, fraud and legal disputes are identified, pending risk elimination and case closure.

15.15 User data may be deleted or anonymized after service termination, with violation logs retained legally as required.

15.16 The Platform retains the right to recover outstanding payments, charging late fees at daily rates ranging from 0.03% to 0.05%, and claim compensation for debt recovery legal expenses.

16. Minor User Guidelines

16.1 Minors shall use services under guardian consent and supervision, enhancing personal information protection awareness during content input.

16.2 Minors and their guardians bear corresponding legal liabilities for minor violations of laws and agreement terms.

16.3 Juvenile users shall abide by Internet civilization conventions, maintain moderate online habits, resist bad cyber phenomena and safeguard a clean cyberspace environment.

17. Applicable Laws and Dispute Resolution

17.1 This Agreement is governed by the laws of mainland China, excluding conflict of law rules.

17.2 Disputes arising from agreement performance shall be resolved through friendly negotiation. Unresolved disputes shall be submitted to the China International Economic and Trade Arbitration Commission for arbitration in accordance with its arbitration rules.

18. Miscellaneous

18.1 This Agreement constitutes the entire consensus between both contracting parties, superseding all prior oral and written negotiations concerning relevant matters.

18.2 Partial invalidity of individual clauses shall not affect legal enforceability of remaining agreement provisions.